tag:blogger.com,1999:blog-306352582011-12-15T03:42:41.612+01:00This blog is a part of a French life from now and beyond. I'm an european citizen, what about you ?Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.comBlogger51100tag:blogger.com,1999:blog-30635258.post-1159526678485999472006-09-29T11:07:00.000+02:002006-09-29T18:10:25.296+02:00It has been for more than one year that I've been leaving in this beatiful, dynamic and peaceful coutry: Estonia.<br /><br />At first, as I bloged, as an Erasmus student sharing my time, emotions and trip with a bunch of great people from Europe and US.<br /><br />But now my main concern about leaving this country after height months in this amazing company named Skype. I can say that a kind of revolution has already started but what I've lived within this company and who I met will change for good my personnality in a good and positive way.<br /><br />To be continued....<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30635258-115952667848599947?l=antoinebertout.blogspot.com' alt='' /></div>Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.com1tag:blogger.com,1999:blog-30635258.post-1156069858621494352006-08-20T12:17:00.000+02:002006-10-17T13:56:19.130+02:00No way, are you kidding me ?<br /><br />How could it be ? It is like I arrived in Estonia few months ago but this week I will celebrate my first and last whole year in this wonderful Baltic State.<br /><br />If I want to sum up what happened during this year :<br />- from September 05 to January 06, I ended my student life, passed my master degree and met great people from all over the world.<br />- from February 06 and August 06, I had to do my last intership and here is the beginning of the Skype story.<br /><br />The internship within Skype Estonia is a technical multi-tasks role. I’ve worked for the last six month in the <a href="http://share.skype.com/sites/devzone/2006/02/activex_video_devsupport.html">Developer Support</a> team and I’m the first employee in that team. This parameter was a great motivation for me and it enabled a good interaction in the definition of the service and the support process workflows. <br /><br />The Skype Developer Support Organization must: <br />• give developers the tools they need to help themselves: technical documentation, issue tracking system, knowledge base, etc; <br />• strengthen the developer community by encouraging developers to help each other and rewarding them for doing so; <br />• make premium services available to developers who really need dedicated effort of Skype's own personnel; <br />• minimize the support workload on our internal developers.<br /><br />Responsibilities: <br /><br />• tracking and resolving the support requests filed by developer community members; <br />• keeping the status of support requests constantly up to date so that they could be handed over to other Developer Support Technicians (DST) or escalated; <br />• strictly following the response targets promised to the premium support users, and escalating the cases as necessary; <br />• formulating internal development requests (bug reports and feature requests) if necessary for resolving the incoming request, and providing the external developers with fix-time estimates; <br />• reporting documentation-related issues to the Technical Author; <br />• tracking the externally-generated bug reports and feature requests as time permits, and reporting verified and confirmed bugs to the internal bug tracking system. <br /><br />Now this role is going to end within a month and I'm giving a hand to hire the new DST person with <a href="http://wolli.blogspot.com/">wolli</a> before moving out to London... Stay tuned the story has just started...<br /><br />Thanks again my sweet Estonia, you were such a nice person to meet and above all you had taken care of me. Musi (love)<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30635258-115606985862149435?l=antoinebertout.blogspot.com' alt='' /></div>Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.com2tag:blogger.com,1999:blog-30635258.post-1152093376228747272006-07-05T11:56:00.000+02:002006-07-05T11:56:16.233+02:00<b>This could have been done during our Erasmus semester</b><br /><object width="425" height="350"><param name="movie" value="http://youtube.com/v/MOxvpystdeQ"></param><embed src="http://youtube.com/v/MOxvpystdeQ" type="application/x-shockwave-flash" width="425" height="350"></embed></object><br>Yesterday, I said that I won't describe and explain what we did during our Erasmus semester in Estonia.<br /><br />This short movie reminds us (nostalgy...) how crazy and warm was the spirit during that period !<br /><br />Have fun and Enjoy !<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30635258-115209337622874727?l=antoinebertout.blogspot.com' alt='' /></div>Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.com0tag:blogger.com,1999:blog-30635258.post-1152021270545895992006-07-04T15:47:00.000+02:002006-07-04T15:54:30.556+02:00<p class="MsoNormal" style="margin: 12pt 0cm; text-align: justify;"><span style="" lang="EN-GB"><span style=""> </span>At first, things happen that I had the opportunity to finalize my engineer course within one of our school in partnership. My choice was to apply for the <a href="http://www.ttu.ee/?lang=en">Technical University of Tallinn</a> in <st1:country-region st="on"><st1:place st="on">Estonia</st1:place></st1:country-region> as an Erasmus student in the IT Faculty. <st1:place st="on"><st1:country-region st="on"><br /></st1:country-region></st1:place></span></p><p class="MsoNormal" style="margin: 12pt 0cm; text-align: justify;"><span style="" lang="EN-GB"><st1:place st="on"><st1:country-region st="on"><br />Estonia</st1:country-region></st1:place> has a high and famous level of Internet technology (WiFi, e-governance, e-learning...) and I had been invited once by <a href="http://www.lapikud.ee/summercamp/">Estonian student IT council</a> during a summercamp two years ago.</span></p><p class="MsoNormal" style="margin: 12pt 0cm; text-align: justify;"><span style="" lang="EN-GB"><br />I could talk year and year about my Erasmus life but now I should thank my Estonian friends, who introduced Skype to me and showed me the way to apply.<o:p></o:p></span></p><div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30635258-115202127054589599?l=antoinebertout.blogspot.com' alt='' /></div>Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.com0tag:blogger.com,1999:blog-30635258.post-1152011055399567852006-07-04T12:59:00.000+02:002006-07-05T10:43:08.796+02:00Finally, time for me to edit and post in my own blog. This idea was raised into my mind due to the amazing life I'm archieving day after day.<br /><br />This post is the first and MUST not be the last. Once more I will be devided in two ... do I publish in French or in English and why not in Estonian ;-)<br /><br />Stay tuned. The story starts like that... once upon the time, a frenchy decided to travel and to study in... Estonia.<br /><br />Cheers,<br /><br />Antoine<div class="blogger-post-footer"><img width='1' height='1' src='https://blogger.googleusercontent.com/tracker/30635258-115201105539956785?l=antoinebertout.blogspot.com' alt='' /></div>Antoine Bertouthttp://www.blogger.com/profile/14880761596611179075noreply@blogger.com3